Warranty and Cleaning
Please note that the following policies apply only to Tess Van Ghert products purchased from the Tess Van Ghert website (tessvanghert.com):
Tess Van Ghert Jewellery Warranty Notice
Tess Van Ghert Jewelry Warranty Notice
Thank you for choosing Tess Van Ghert for your luxury jewelry purchase. We take great pride in our craftsmanship and utilize premium materials to create pieces that stand the test of time. Our commitment to quality and customer satisfaction is paramount, and we extend a 2-year warranty on our jewellery against manufacturing defects, subject to the following terms and conditions:
1. **Duration:** This warranty lasts for 2 years from the date of purchase, with valid proof of purchase from Tess Van Ghert.
2. **Defects:** Coverage pertains solely to manufacturing defects and excludes issues arising from wear and tear or external factors.
The following scenarios and damage types are not covered under this warranty:
- **Normal Wear and Tear:** Scratches, minor dents, or other damages resulting from regular use.
- **Loss:** Items that are lost or stolen.
- **Misuse:** Damages attributable to improper use, storage, or handling.
- **Unauthorized Repair or Modification:** Damage or defects arising from repairs or modifications done by an unauthorized third party.
- **Physical Damage:** Issues like a broken chain, bent ring, or other physical damages not due to manufacturing defects.
To initiate a warranty claim, please adhere to the following process:
1. **Contact Us:** Email our Customer Service Team at firstname.lastname@example.org with the subject line "Warranty Claim".
2. **Proof of Purchase:** Attach your original purchase receipt to validate the claim.
3. **Photographic Evidence:** Provide clear photos of the defect or issue with the piece.
Our team will review the claim and, if applicable, guide you through the subsequent steps to facilitate repair or replacement. Note that all shipping costs for warranty claims shall be borne by the customer.
This warranty is in lieu of all other warranties, whether express or implied, and there are no warranties of merchantability or of fitness for a particular purpose. In no event shall Tess Van Ghert be liable for indirect, special, incidental, or consequential damages.
This warranty shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.
Tess Van Ghert reserves the right to modify this warranty at any time, without notice. For the latest and binding version, please visit our official website.
Tess Van Ghert Jewellery Cleaning Notice
Tess Van Ghert Jewelry Cleaning Policy Notice
Thank you for your exquisite purchase from Tess Van Ghert. Our jewelry, synonymous with unmatched quality and timeless elegance, is crafted to illuminate your memorable moments. We are pleased to provide our distinguished clients with a complimentary cleaning service under the ensuing policy:
Complimentary Cleaning Service:
1. **Eligibility:** This service is available exclusively for clients with a shipping address in France, England, Scotland, or Wales. The service remains valid for 3 years from the date of purchase.
2. **Proof of Purchase:** A valid receipt or proof of purchase from Tess Van Ghert is required to avail the cleaning service.
Exclusions to Cleaning Service:
The complimentary cleaning service does not cater to:
- **Damaged Items:** Items that are damaged or broken are exempt from the cleaning service to prevent further deterioration during cleaning.
- **Altered Items:** Items that have been altered or repaired by non-Tess Van Ghert personnel.
Service Duration and Procedures:
- **Timeline:** Kindly note that the cleaning of an item may necessitate up to 6 months from the date we receive it.
- **Shipping:** Customers bear responsibility for all shipping costs and any risk of loss or damage during transit.
Process to Avail Cleaning Service:
To request our cleaning service, please:
1. **Contact Us:** Email our Customer Service Team at email@example.com, using "Jewelry Cleaning Service Request" as your subject.
2. **Submit Proof:** Attach your original purchase receipt for verification.
3. **Item Photographs:** Include clear, detailed photographs of the jewelry designated for cleaning.
Upon receipt, our team will evaluate your request and guide you through subsequent steps.
Terms and Amendments:
Tess Van Ghert reserves the right to modify, suspend, or terminate this cleaning policy at any point without advance notice. For the most current policy iteration, please visit our official website.
While every item is treated with utmost care, Tess Van Ghert shall not be liable for any indirect, special, incidental, or consequential damages related to or arising from the cleaning services.
This policy and any disputes arising under it shall be governed by the laws of the United Kingdom, subject to the jurisdiction of its courts.